PRIVACY POLICY

Your privacy matters to us. This policy explains how NE LONDON collects, stores and uses your personal information when you visit our website, shop with us or contact us.

Last updated: November 2026

Who we are

NE LONDON (NE London Clothing) is a modest fashion brand based in London, United Kingdom. We are responsible for your personal information. Contact: nelondon@gmail.com.

How we collect your information

• When you place an order: your name, email, phone number, delivery and billing address, and order details.
• When you contact us: the details you give us by email, our contact form or social media.
• When you sign up to our newsletter: your email address.
• Automatically when you browse: basic technical data such as your device, browser and pages visited, through cookies.

Payments are processed securely by our payment providers. We never see or store your full card details.

How we use your information

• To process, ship and track your orders, and handle returns and refunds.
• To reply to your questions and give you customer support.
• To send you news and offers, only if you agreed. You can unsubscribe at any time.
• To improve our website, products and service.
• To meet our legal obligations, such as tax and accounting records, and to prevent fraud.

We never sell your personal information. We only share it with trusted partners who help us run our business, such as delivery companies, payment providers and website services, and only what they need to do their job.

How we store and protect it

Your information is stored securely and access is limited to people who need it. We keep order information for as long as the law requires for tax and accounting (usually up to 6 years), and marketing data until you unsubscribe. When it is no longer needed, it is deleted securely.

Some of our partners may process data outside the UK. When this happens, we make sure appropriate safeguards are in place.

Cookies

We use cookies to make the website work, remember your basket and understand how visitors use our site. You can change your cookie settings in your browser at any time.

Your rights

Under UK data protection law (UK GDPR), you can ask to see the information we hold about you, correct it, delete it, or object to how we use it, and you can withdraw your consent to marketing at any time. Email nelondon@gmail.com and we will reply within one month.

If you are not happy with how we handled your information, you can complain to the UK Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Modesty Never Goes Out of Style.

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